Return And Refund

Cancellation:  Customers can cancel orders anytime before we arrange shipments. For customers who wants to cancel orders before product arrives but after us shipping out the product. We may charge you shipping cost then refund the rest in full. 

For products that has quality issues, we will cover all cost for a replacement. We will also issue a FULL REFUND when requested by customers for product with defects within first 30 days of purchasing.

After 30 days or for minor issues(that doesn't affect product performance), please contact us through email(preferred) at info@surfstarsup.com, or phone at 9548342044, our staff will assist you within 1 business day(we may issue replacement or partial refund,etc).  We want our customers to  enjoy a worry free experience!

 

Service process:

Step 1: We receive an email from customer regarding order/product issue

Step 2: We gather evidence and order information(within 1 business day after initial customer email)

Step 3: We confirm the issue with customer along with a solution((within 1 business day after customer send us all the information in step 2)

Step 4: We process shipment or refund with in 1 to 2 business days

Step 5: We email customer shipment tracking code and estimated shipping time/We inform customer issuing or refund with date and amount and confirm with customer if additional assistance is needed 

 

Please have you order ID and proof of issue(in the form of video) ready when contact us. So we can speed up the service process for you!